Great Healthworks
Canadian Privacy Notice

1. Information We Collect

Personal Information

We collect the following types of Personal Information:

1. Personal Information that we can reasonably use to directly or indirectly identify you. It is impractical to list all types of Personal Information that may be collected, however, we collect and use several types of Personal Information about you including, but not limited to:
   1. Contact Information
      1. Name
      2. Address
      3. Email Address
      4. Phone Number
   2. Payment Information
      1. The transmission of sensitive information, such as your credit or debit card number or banking information is collected using a secure socket layer technology. However, if you choose to use a third party payment system to complete your payment, please note that that third party payment systems privacy policy and security practices will be in effect with connection to your purchases and payments.
      2. Billing Address
   3. Account Information
      1. Name
      2. Email Address
      3. Username
      4. Order History
      5. Personal Preferences
   4. Marketing Information
      1. Name
      2. Email Address
      3. Phone Number
      4. Whether you have subscribed to, or unsubscribed from, any our mailing lists, or accepted any of our invitations. We collect opt-in consent in order for you to receive direct marketing commercial electronic messages (e-mails, text messages, etc.) and we provide an opportunity for any user to unsubscribe from our emails or opt out of contact for marketing purposes on an ongoing basis by accessing this Website, using the unsubscribe mechanism at the bottom of our e-mails, or e-mailing us at: privacy@greathealthworks.com.
   5. Technical Information
      1. Login Information
      2. Browser Type and Version
      3. Time Zone Setting
      4. Browser plug-in types and versions
      5. Operating system and platform
      6. Internet Protocol (IP) address and other information about your internet connection
      7. Devices or equipment you use to access this Website
      8. Website usage details
2. Any other Personal Information that you voluntarily choose to provide to us. The Personal Information we collect from each individual will depend on our relationship with that individual and which products and services the individual wishes to obtain from us.
3. Personal Information about other individuals provided by you to us. If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on their behalf and have agreed that you can. In addition, where you give us Personal Information belonging to someone else, you must ensure that you have the necessary grounds, consents or authorizations to provide it to us.

Non-Personal Information

We collect the following Non-Personal Information:

1. "Non-Personal Information" means any information that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as demographic information, statistical, or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from Personal Information. For example, we may aggregate Personal Information to calculate the percentage of users accessing a specific Website page or feature.
   1. Aggregated, statistical, Non-Personal Information about your Website interactions, including, without limitation:
      1. Full Uniform Resource Locators (URLs), clickstream to, through, and from this Website (including date and time)
      2. Products you searched for or viewed
      3. Page response times
      4. Download errors
      5. Length of visits to certain pages
      6. Page engagement information (such as scrolling, clicks, and mouse-overs)
      7. Methods used to browse away from a page

2. How We Collect Information

We use different methods to collect your information, including through:

1. Automated technologies or interactions, as you navigate through this Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. See our Cookie Declaration for more information and to change your preferences.
2. Direct interactions with you when you provide it to us, for example, by filling in forms or communicating with us by phone, email, or otherwise. Phone calls are recorded for support and training purposes.
3. User Generated Content. You may also provide information for us to publish or display on public Website areas, social media pages or platforms, marketplaces, or transmit to other Website users or third parties. Please be mindful that any User Generated Content that you may post on our Website or any of our social media pages or to our platform account pages are, by their very nature, shared automatically with the general public. We do not control, and are not responsible for, how any third parties may share or use any of your User Generated Content. We maintain a Facebook page, X profile, Instagram page, TikTok Page, LinkedIn account, Amazon account and YouTube channel to interact with the public. If you interact with our Facebook page, X profile, Instagram Page, LinkedIn account, or YouTube channel (e.g. “liking” our Facebook page, “following” our X profile, “following” our Instagram Page, “liking” our LinkedIn post, or “subscribing” to our YouTube channel) the Personal Information on the social media platform declared by you as public or publicly available, such as your social media name, User ID, age, gender, profile picture, friends list, and other Personal Information can be transmitted to us by the social media company. Please note that you control your privacy and sharing settings through your social media and third party accounts. Information regarding the purpose and scope of their data collection through your use of their platforms, as well as further processing and use of your data by Facebook, X, Instagram, TikTok, LinkedIn, and YouTube or marketplaces such as Amazon can be found in, and are governed by, their respective privacy policies.
4. Third parties or publicly available sources, including, without limitation, our business partners, information or service providers, regulatory and legal authorities, other organizations with whom we or you have dealings, such as government agencies, and from publicly available records.

Information Collected Through Cookies and Other Automatic Data Collection Technologies

As you navigate through and interact with this Website, we may use cookies or other automatic data collection technologies to enable certain features and collect certain information about your equipment, browsing actions, and patterns, including, without limitation:

1. Details of your visits to this Website, including, without limitation, traffic data, general location data, logs, and other communication data and the resources that you access and use on this Website.
2. Information about your computer and internet connection, including, without limitation, your IP address, operating system, and browser type.

GHW may also use these technologies to collect information about your online activities over time and across third party websites or other online services (behavioral tracking). To learn more or to opt out of tailored advertising please visit the Digital Advertising Alliance of Canada and/or the Network Advertising Initiative for information on how you can opt out of behavioral tracking on this Website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.

The information we collect automatically is statistical information and information necessary to enable some Website functionality, which may include Personal Information, which we maintain or associate with Personal Information GHW collects in other ways, such as Personal Information that you provide to us or we receive from third parties. This information helps us to maintain and improve this Website and to deliver a better and more personalized service, including by enabling GHW to:

1. Estimate audience size and usage patterns.
2. Store information about your preferences, allowing GHW to customize this Website according to your individual interests.
3. Speed up your searches.
4. Recognize you when you return to our Website.

The technologies GHW uses for this automatic data collection may include:

1. Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. This Website uses first-party cookies, which are stored on, and accessible to this Website. Third-party cookies are used to assist with targeted and cross-behavioral advertising, present relevant ads, and offer some services like live chat. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
2. Web Beacons. Pages of this Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit GHW, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Information You Provide to Us

The information we collect directly from you on or through our Website may include, but is not limited to:

1. Information that you provide by filling in forms on our Website. This includes information provided at the time of making a purchase on this Website, posting comments or reviews, and or requesting further support services.
2. Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
3. We may also ask you to provide or verify information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
4. Records and copies of your correspondence (including, without limitation, email addresses), if you contact us.
5. Your responses to surveys that we might ask you to complete for research purposes.
6. Your search queries on the Website.

You may also provide information to be published or displayed (hereinafter, "posted") on public areas of this Website or transmitted to third parties such as social media pages and platforms (collectively, "User Generated Content"). Your User Generated Content is posted on and transmitted to others at your own risk.

Third Party Use of Cookies and Other Tracking Technologies

Some content or applications on this Website, including advertisements, are served by third parties, including, without limitation, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

You can opt out of several third party ad servers’ and networks’ cookies simultaneously by using an opt-out tool created by the Digital Advertising Alliance of Canada and/or an opt-out tool created by the Network Advertising Initiative. You can also access these websites to learn more about online behavioral advertising and how to stop websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

We do not control these third parties’ tracking technologies or how they are used. If you have any questions about an advertisement or other targeted content, you should contact the responsible third party provider directly. For more information about how you can opt out of receiving targeted advertising from many providers, see Choices About Use and Disclosure of Your Information.

3. Use of Information

We use information that we collect about you or that you provide to us, including any Personal Information:

1. To present this Website and its contents to you.
2. To provide you with information, products, or services that you request.
3. To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.
4. To provide you with notices about your automatic renewal program, including any renewal notices.
5. To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.
6. To notify you about changes to this Website or any products or services we offer or provide though it.
7. To improve this Website, products or services, marketing, or customer relationships and experiences.
8. To allow you to participate in interactive features, social media, or similar features on this Website.
9. To conduct market research, measure or understand the effectiveness of the advertising we serve, and to deliver relevant advertising to you.
10. In any other way we may describe when you provide the information.
11. For any other purpose with your consent or as otherwise permitted by applicable law

GHW may also use your information to contact you about our own goods and services that may be of interest to you, as permitted by law. If you do not want us to use your information in this way, do not check the relevant box (for opting in to direct marketing) located on the form on which we collect your data (the order form), use the unsubscribe mechanism at the bottom of our e-mails, or e-mail us at privacy@greathealthworks.com. For more information, see Choices About Use and Disclosure of Your Information.

GHW may use the information we have collected from you to enable us to display advertisements to target audiences utilizing third party platforms. Even though we do not disclose your Personal Information for these purposes without your consent, if you click on or otherwise interact with an advertisement, such third party platforms may assume that you meet our target criteria.

Except as described, we do not otherwise sell, trade, barter, exchange, or disclose for consideration any Personal Information collected.

4. Disclosure of Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

GHW may disclose Personal Information that we collect, or you provide, as described in this Privacy Notice:

1. To GHW subsidiaries and affiliates.
2. In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all GHW assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our customers and users is among the assets transferred.
3. To third party platforms and advertising networks that require the information to select and serve our advertisements to you and others. We do not disclose data about identifiable individuals to such third party platforms or advertising networks, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers target a specific audience. We may make use of the Personal Information we have collected from you to display our advertisements to that target audience.
4. To contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep Personal Information confidential, use it only for the purposes for which we disclose it to them, and to process the Personal Information with the same standards set out in this Privacy Notice.
5. To fulfill the purpose for which you provide it.
6. For any other purpose disclosed by us when you provide the information.
7. With your consent or as otherwise permitted by applicable law.

We may also disclose your Personal Information:

1. To comply with any court order, law, or legal process, including, without limitation, to respond to any government or regulatory request, in accordance with applicable law.
2. To enforce or apply our Terms and Conditions, Money Back Guarantee, Standard Return Policy and other agreements, including, without limitation, for billing and collection purposes.
3. If GHW believes disclosure is necessary or appropriate to protect our rights, property, or safety of or that of our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

5. Transferring of Personal Information

GHW may transfer Personal Information that we collect or that you provide as described in this Privacy Notice to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep Personal Information confidential, use it only for the purposes for which we disclose it to them, and to process the Personal Information with the same standards set out in this Privacy Notice.

Great HealthWorks, Inc. is a United States based company and we may process, store, and transfer your personal information in and to the U.S. or other foreign countries. Where Personal Information is processed and stored outside of Canada (whether by a service provider or us), it is subject to the laws of the foreign jurisdiction and may be accessible by that jurisdiction’s government, courts, or law enforcement and regulatory agencies.

You are welcome to contact us to obtain further information about GHW policies regarding service providers outside of Canada. See Contact Information and Challenging Compliance.

By submitting your Personal Information or engaging with this Website, you consent to this disclosed transfer, storage, and processing of your Personal Information in accordance with this Privacy Notice.

6. Choices About Use and Disclosure of Your Information

GHW strives to provide you with choices regarding the Personal Information you provide. We have enabled mechanisms to provide you with the following control over your information:

1. Tracking Technologies and Advertising You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may not be accessible or may not function properly. For more information about tracking technologies, see Information We Collect Through Cookies and Other Automatic Data Collection Technologies.
2. Promotional Offers from Great HealthWorks. If you have opted in to receive certain emails from us but no longer wish to have your email address/contact information used by GHW to promote our own or third parties’ products or services, you can opt out at any time by sending us an email stating your request to privacy@greathealthworks.com. If we have sent you a promotional email, you may unsubscribe by clicking the unsubscribe link we have included in the email. This opt out does not apply to information provided to or by GHW as part of a product purchase, warranty registration, product service experience, or other transactional communications.
3. Targeted Advertising. If you do not want GHW to use information collected or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can customize your cookie settings or opt out by clicking the "Your Privacy Choices" link or the icon at the bottom of this page to submit your request to opt out.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of several third party ad servers’ and networks’ cookies simultaneously by using an opt-out tool created by the Digital Advertising Alliance of Canada and/or an opt-out tool created by the Network Advertising Initiative. You can also access these websites to learn more about online behavioral advertising and how to stop websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

7. Data Security

The security of your Personal Information is very important to us. We use physical, electronic, and administrative measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. We store all information you provide to us behind firewalls on our secure servers. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of this Website, you are responsible for keeping your password confidential. Do not share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Information, GHW cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. GHW is not responsible for circumvention of any privacy settings or security measures contained on this Website.

8. Data Retention

Except as otherwise permitted or required by applicable law or regulation, GHW will only retain your Personal Information for as long as necessary to fulfill the purposes it was collected for, including, without limitation, for the purposes of satisfying any legal, accounting, or reporting requirements. The length of time we retain Personal Information varies, depending on the service and nature of the information. The retention period may extend beyond the end of an individual’s relationship with us. Under some circumstances we may anonymize your Personal Information so that it can no longer be associated with you. We reserve the right to use such anonymous, de-identified, non-personal data for any legitimate business purpose without further notice to you or your consent.

9. Minors Under the Age of 18

Our Website is not intended for children or minors under 18 years of age. No one under age 18 may provide any Personal Information to the Website. We do not knowingly collect Personal Information from children under 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including, without limitation, your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child or minor under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child or minor under 18, please contact us at: privacy@greathealthworks.com.

10. Accessing and Correcting Personal Information

It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes. By law you have the right to request access to and to correct the Personal Information that we hold about you.

If you want to review, verify, correct, or withdraw consent to the use of your Personal Information, please click the "Your Privacy Choices" link or the icon at the bottom of this page to exercise other privacy rights you may have. You may also send us an email at privacy@greathealthworks.com to request access to, correct, or delete any Personal Information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the Personal Information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the Personal Information that we hold about you, or we may have destroyed, erased, or made your Personal Information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your Personal Information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

We will provide access to your personal information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions include:

1. Information protected by solicitor-client privilege.
2. Information that is part of a formal dispute resolution process.
3. Information that is about another individual that would reveal their Personal Information or confidential commercial information.
4. Information that is prohibitively expensive to provide.

If you are concerned about our response or would like to correct the information provided, you may contact our Legal Department at privacy@greathealthworks.com.

If you delete your User Generated Content from the Website, copies of your User Generated Content may remain viewable in cached and archived pages or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Generated Content, is governed by our Terms and Conditions.

11. Withdrawing Your Consent

Where you have provided your consent to the collection, use, and transfer of your Personal Information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, email us at privacy@greathealthworks.com. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

12. Changes to Our Privacy Notice

We may change this Privacy Notice at any time and from time to time, and we will post any such changes made on this page. We include the date the Privacy Notice was last revised at the top of the page.

If we make material changes to how we treat users’ Personal Information, we will notify customers, by email, to your primary email address. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting this Website and this Privacy Notice to check for any changes.

13. Contact Us

We welcome your questions, comments, and requests regarding this Privacy Notice. Please contact us at:

Email: privacy@greathealthworks.com (please specify "Privacy Request" in the subject line).

Postal Address:

Great HealthWorks, Inc.,
Attention: Legal Department,
4150 SW 28th Way,
Fort Lauderdale, FL 33312, USA (please mark the letter "Privacy Request").

Phone: 1-800-791-0669.

We have procedures in place to receive and respond to complaints or inquiries about our handling of Personal Information and our compliance with this Privacy Notice. Please contact us with any questions.

Our Chief Information Officer manages our data protection and security practices.